Top international companies from many industries have been relying on UPGRADE for 12 years now: automotive, pharmaceuticals, IT, medical technology, biotech, banking, logistics, telecommunications, industry, media and many more.
What unites UPGRADE customers:
They expect professional training solutions that are truly tailored to their specific needs, their companies, their culture and their market. Targeted skills development, sustainable solutions, resource conservation and participatory learning processes are the driving principles behind UPGRADE programs.
satisfied training participants
coached negotiation volume
Behavioral observations
UPGRADE develops tailor-made concepts that can be implemented in companies of different sizes and structures. At UPGRADE there are no generic solutions – all interventions are designed together with the customer and are therefore only carried out in this organization.
Depending on your needs, an UPGRADE intervention can range from a one-off stimulus to a longer-term or continuous, iterative process such as training academies or regular recertifications.
UPGRADE designs effective learning processes from analysis to implementation. We support our customers from planning through internal communication, the presentation of content and methods to knowledge transfer and learning assessment.
This applies to different subject areas:
Technical knowledge – product knowledge – business administration – compliance – management knowledge – behavioral aspects such as sales skills and leadership – etc.
These processes are always designed together with our customers and based on their specific requirements and challenges. In-depth analyzes are carried out in advance, which provide a precise picture of the status quo of the organization and the actors, on the basis of which training measures can be recommended.
Sample integrated learning process over a financial year
Development of a training needs analysis
The evaluation platform “ WeObjectify ” developed by UPGRADE is a tailor-made Software as a Service (SAAS) that offers objective, systematic and comprehensible evaluation solutions for a variety of use cases – from recruiting to employee/annual reviews to development and assessment. UPGRADE customers have full control over their defined performance goals.
Conscientious survey of the current status before every development measure. This is done using analysis tools that involve both employees and managers.
Examples of tailor-made solutions that we have developed together with our customers.
Change processes often fail not because of ability, but because of desire. This is partly because skills are often much easier to develop than a useful mindset. However, problem-solving skills in practice require both. The right inner attitude is a prerequisite for the successful and sustained use of the skills learned.
UPGRADE training programs always address the entire spectrum of human empowerment in companies. This includes knowledge, personal skills and a helpful attitude at the individual level as well as certain elements at the organizational level. Internal attitudes and the culture of the organization are mutually dependent.
UPGRADE refuses to manipulate people and does not use “psychotricks”. We work with adult, responsible people – together we consciously and voluntarily develop all the foundations that are necessary to achieve the defined goals.
Leadership journey
Effective management
Manager as coach
conflict management
Performance management
Marketing and media planning
Project management
finances and controlling
Understanding balance sheet and income statement
Budgeting and reporting
Self and time management
Self-motivation & internal state management
Life balance
Body language
Personal impact
Applied voice & speech control
Systematic sales process
Customer acquisition
Relationship management
Questioning techniques
Presentation techniques
Negotiation techniques
Closing techniques in sales
Cross & upselling
Effective speech patterns
Customer profiling
Key account management/planning
Buying center approach
Complex solution selling
Complaints as an opportunity
Selling for non-sellers
subito® – the immediate transformation
Meta-communication
Resilience
Mindfulness
team building
Train the trainer
Fundraising strategies
LEADERSHIP, MANAGEMENT & BUSINESS ECONOMICS
PERSONAL SKILLS
SALES-RELATED SKILLS
SPECIAL PROGRAMS
Hybrid training refers to the conscious use of a variety of forms of interaction:
Online training courses are carried out in a highly interactive manner using the special UPGRADE methodology and guarantee a participant experience that is almost like being in a seminar room.
People are now learning a lot about digital media. In social media you can find instructions, explanatory videos, experience reports, etc. for almost every area. All of this is used intensively. However, classic e-learning in a corporate environment, often arranged “top-down”, is usually far less successful.
If digital learning is to be used, it must be interesting for the individual user, generate added value and be easy to access. UPGRADE uses digital learning in a targeted manner and as an integral part of its tailored development programs.
Entertaining video learning impulses provide support before training and during programs for repetition and deepening. The UPGRADE learning platform offers uncomplicated and mobile access.
When it comes to the individual optimization of knowledge and insights after consulting or training measures, coaching is the method of choice! It supports the important step from experiential learning to practical implementation.
Whether online, by telephone, in person, in a group or at the workplace – coaching can ensure that the content of development programs is implemented in a practical, effective and sustainable manner.
UPGRADE works with those responsible on the customer side to develop individual, valid and meaningful assessment criteria that are aimed precisely at the required areas of employee development. This can include know-how as well as behavior and inner attitudes.
WeObjectify is not just a testing and evaluation tool. It is also designed in such a way that the crucial development potential is identified. As a result, a training program for any target group can be accurately developed and monitored – this makes effective and efficient further development of employees easy.
Training needs analysis usually includes various activities that need to be planned, coordinated and monitored. This is done by the booking function of the WeObjectify platform.
Microlearning has been trending for some time now. The WeObjectify platform enables continuous competency monitoring throughout the entire course of a development program.
UPGRADE managed to quickly understand our business and provided a customized concept for our B2B trainings which were successfully rolled-out nationwide. If you are looking for a consulting company that aims for YOUR success, then UPGRADE is for you
Fundraising is more than just asking for help. It is the art of nurturing a reciprocal partnership between sponsors and clients. UPGRADE’s fundraising training provides our students with unique communication and fundraising skills that work for their projects all around the world. The learning outcome of these trainings is a ‘must have’ for everybody.
Paul Khalil, CEO of UPGRADE is a very open-minded and friendly person always willing to listen and trying to understand his customers before jumping to any conclusions. He has a very flexible approach to training, allowing the combination of his own expertise with the needs and perspectives of the trained party. Because of his personal background and interests he has a lot of intercultural intelligence, competence and sensitivity which constitutes an important advantage for international training projects.
I am very happy to recommend Paul and his services to all potential business partners.
Top Qualities: Great Results, Personable, High Integrity
